My review isn't about PetSmart per say, but the association they allow to peddle animals to the public. In short, My review is about Burlington County Animal Alliance that organizes events in front of this store.
DO NOT get an animal from these people. Our family was swindled out of a lot of money just for wanting to rescue and get a family dog. Here are the issues we experienced. 1.
This organization does not have an actual facility to "rescue" dogs. What they do is broker out foster homes some of which are out of state. Then the "staff" meets in a parking lot outside the Cracker Barrel to exchange animals. They do not tell you of a lack of facility until its time to pick up your animal.
2. They advertised that the dog was "House trained • Spayed/Neutered • Current on vaccinations." When we received the dog's paperwork, the dog was NOT spayed/Neutered nor was it current on its shots. Mind you, it could be because the dog was young, but they said they would provide a certificate for these services. According to the animals birthday, the dog was actually behind in shots.
Plus the one shot that it did receive was done incorrectly leaving a cyst like feature on its back that needs to be monitored. No certificate was provided. Additionally, requesting reimbursement for the behind shots is met with scathing belligerence. 3.
Although they advertise the "adoption donation" to rescue a dog was $350, on another site it listed a price between $125 - $150. We were told that our dog would be $350 because of age. (5 months). Dogs, come AS IS.
Meaning, if they have medical issues, you are on the hook for it. 4. Although we are in NJ, the dog's vet records were North Carolina/South Carolina. It was explained to us that animals are trucked up and down Route 95 and that the parking lot outside the Crackel Barrel is a good drop off point for animals.
5. The dog also had *** marks on the bottom of its neck from other dogs, and a giardia infection that increased the vet bills to treat. 6. We tried to negotiate some of the costs for services not provided, such as the dog not being up to date on shots and too young to be spayed and or neutered.
We were threatened to have our family dog removed from us twice. Notwithstanding toys and accessories, in order for us to rescue a dog, it cost us over $630.00. We could have bought a pure bred for that amount of money. 7.
We were told that heartwork medication would be given to us for free, but we received nothing.
When asked, again we are met with scathing indignation and a threat to have our dog taken away. If you want to truly rescue a dog, do NOT get swindled by these people.
Reason of review: Poor customer service.
Monetary Loss: $1000.
I didn't like:
Rudeness of outside vendors.